Helpdesk Support Ticket System
TechWeb STS is a Support Ticket System designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Support Ticket System is an alternative to higher-cost and complex ticketing support systems. It is simple, reliable, web-based, easy to set-up and use. Moreover, it will be customized for your organization with re-branding.
ITIL Service Desk
TechWeb's ITIL Service Desk is a complete CMDB (Configuration management database) allowing IT operation to document IT inventory. A Service Desk module allowing IT operation to track end-user requests. An Incident, Change & Service management modules allowing IT operation to track and communicate about all issues occurring on IT.
Customer Relationship Management
Excellent customer service is about being aware of customer needs and reacting to them effectively. TechWeb CRM helps you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organization. Practicing CRM requires an efficient and integrated internal business system. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself. TechWeb CRM will help your business if you view it as a set of tools that let you do more for, and get more from, your customer
Web Based ERP
TechWeb ERP is a complete web based accounting/ERP system that requires only a web-browser and pdf reader to use. It has a wide range of features suitable for many businesses particularly distributed businesses in wholesale and distribution. Techweb's Hosted ERP solution provides many benefits to SMBs and SMEs.
Affordable Hosted e-Commerce Stores
We help you to create a rich and comprehensive online store for your business. No technical / Programming experience needed to manage your online store. TechWeb will setup your online store including payment gateway integration. Our professionally trained support team is available to assist you with issue you may encounter. TechWeb’s Hosted ecommerce store includes everything needed to run a business online. The low monthly prices with no start up fees ensure a low start-up and maintenance cost for any business. Our hosted ecommerce store solution ensures quick implementation and turn around, inclusive security, 24/7 monitoring, no investment in infrastructure, full and continued support, regular automatic and free software upgrades, a maintenance free environment, easy data management accessible from anywhere in the world and a generally more robust system.